P/T Customer Service Coordinator

P/T Customer Service Coordinator

Closing date: 30 Apr 18
Salary: £24,275
Location: Newbury
HR Contact: Olivia Acott

English Provender Company is a dynamic food business based in Newbury, Berkshire. We work with our customers to develop an expanding range of great tasting foods. Our brands include: The English Provender Co, Very Lazy as well as ‘all profits to charity’ Newman’s Own brand. We have a great reputation for supply of retailer brand and work very closely with leading retail multiples and food manufacturers

We are looking for a Part time Customer Services Coordinator to provide excellent Customer Service & Sales Support to both Customer and Sales Team. You will be responsible for the order to invoice transaction, processes and after sales service.          


  1. Portray a positive image of the company and its values in a professional manner at all times.
  2. To process orders received from our Customer on a daily basis ensuring accurate entry and that Customer delivery dates/requirements are met in a timely manner, notifying Customers of any discrepancies.
  3. Action any Customer amendments in a timely manner, updating where necessary, Warehouse, Distribution and Planning Teams.
  4. To liaise with the Planning/Warehouse and Distribution Teams in regards to any shortages and notify Customers accordingly ensuring accuracy and cost effectiveness.
  5. Ensure that all orders are routed and picking lists are forwarded to the Distribution Team for loading in line with procedures.
  6. Liaising with Distribution Co-Ordinator & Hauliers/Couriers to ensure deliveries are made on time.
  7. Weekly collating of the Customer Service Reports and updating graphs. Issue information to business in a timely fashion.
  8. To co-ordinate and liaise with Customers/Hauliers and Warehouse in regards to returns and uplifts in line with the procedure.
  9. Co-ordinate and Manage the JS Tube business via Oakland International. Order processing, Despatching, Invoicing and POD matching. Stock reconciliation. Resolve any queries surrounding the supply of these lines.
  10. Work with the Commercial Team in regards to the seasonal Hamper business ensuring Customer requirements and stock availability.
  11. Management of the Iron Mountain Offsite Archiving.
  12. Identify short shelf life products within our Supply Chain ensuring corrective action is taken to minimise wastage.
  13. Action any delist notifications and update relative Departments to ensure Company exposure is minimum.
  14. Manage made to order stocks, ensuring over yields are sold thru in line with Customer agreement.
  15. Maintain the EDI Data relative to Customer Part Codes/Pricing etc. To ensure smooth EDI transactions.
  16. Attend Weekly New Launch Meetings (Retail & MFG)
  17. 3rd Party Stock Control with PCC (JS/Great Bear). POD matching and accurate invoicing.
  19. Liaise with Technical Teams in regards to Non-Conformance issues ensuring corrective action is carried out in a timely and cost effective manner.
  20. To liaise with Credit Control in regards to any Credit Note requests (including pricing queries, delivery shortages, technical claims. Any other debit note requests relative
  21. Assist in the implementation and maintenance of our order prompting systems and maintain accurate customer records within the Companies operating system.
  22. To be the primary point of contact on all issues internal or external relating to the service to our customers (relative accounts). In the absence of the Account Manager, be the primary interface for our Customers, ensuring all contact is handled appropriately.
  23. To assist in co-ordinating the presentation and despatch of sample requests that may be required by the Customer/Sales Team.
  24. To be pro-active in maintaining our systems and in the submission/implementation of any improvements to our current procedures that will contribute towards the profitability of the Company and/or the improvement of our internal/external service.
  25. To undertake any other reasonable work as requested from time to time by the Customer Service Manager.
  26. Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.
  27. Adhere to all company rules and procedures, paying particular attention to health and safety. 

    Selection Criteria
  1. Strong Interpersonal skills.
  2. Ability to work within a busy team environment.
  3. Attention to detail and high level of accuracy.
  4. Good Excel skill and Excellent written and verbal communication skills.
  5. Previous experience within office based Customer Service environment.

The Customer Service Coordinator role is a part time role working 25 hours per week (5 hours per day Monday – Friday), based at our Newbury site. The benefit package includes a salary of £24,275 per annum pro rata, discretionary bonus, life assurance, childcare vouchers, pension scheme, access to healthcare cash plan and 31 days holiday (including bank holidays) increasing with years of service.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.

English Provender Company recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.


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© English Provender Company Ltd. 2018

English Provender Company Ltd,
Registered in England: no 2593588

Registered office at:
Cunard Building
Water Street
Liverpool L3 1EL rrr

T. 01635 528800